FAQ – batase.com

Frequently Asked Questions

Order Issues

I’m missing an item from my order, what do I do?

You can contact us through the contact form. The necessary parts will be sent to you as soon as possible. international shipping.

What do I do if I receive a faulty item in my order?

You can create a refund request. We will get the product back. Then we will send you the right product.


What should I do if my order hasn’t been delivered yet?

Do not worry. First, the time will be checked. If it does not arrive within the specified time, a refund will be made. Or the product is expected to arrive. Operation is done depending on your option.

How can I find your international delivery information?

You can easily track it from the Orders page or Order Tracking page.

Can I track the delivery of my order?

Absolutely. We work with international reliable shipping companies. We do business with DHL and FeDex companies. Order numbers are added when the product is shipped. You can find it later on the orders page. Or you can track your product on the “Order Tracking” page.

Returns & Refunds

What is your International Returns Policy?

All items shipped are under warranty. You can return it within 30 days. We accept international returns.

I’m an International customer. How do I return something to you?

Very simple. Just reach out to us using the Return page. We will send you the necessary information and deliver it to the courier company. When the product reaches us, your money will be refunded immediately.

Can I return an item for an exchange instead of a refund?

Definitely yes. We can refund your money if you wish. If you want, you can buy a new product. If you buy cheaper items, the rest of your money will be returned to you. If you buy more expensive items, additional fees will be charged.